Last updated: 15 October 2026

Sambal Sambal (ABN 62 899 506 152) respects your privacy and is committed to handling personal information responsibly. This Privacy Policy explains how we collect, use, store and disclose personal information when you visit our website, purchase our products, subscribe to our emails or contact us.

Our online store is powered by Shopify, which enables us to sell our products and provide our services.

We aim to handle personal information transparently and responsibly. Although our business may not be required to comply with the Privacy Act 1988 (Cth), we use the Australian Privacy Principles as a guide to our privacy practices. We will review our approach if our circumstances or applicable legal requirements change.

Personal Information We Collect

The personal information we collect depends on how you interact with our website and business. This may include:

• Contact information: Your name, email address, phone number and billing or delivery address.
• Order information: Products purchased, order history, delivery details, transaction records and information relating to refunds or customer service enquiries.
• Payment information: Payment method and transaction confirmation details. Payments are processed through the payment providers available at checkout. The payment information we receive and retain depends on the provider and payment method used.
• Marketing preferences: Whether you have subscribed to our emails and whether you have opted out of promotional communications.
• Device and website usage information: Your IP address, browser type, device information, pages visited and interactions with our website, including information collected through cookies and similar technologies.
• Communications: Information you provide when contacting us with questions, feedback or complaints.

You can place an order through our online store without creating a customer account.

How We Collect Personal Information

We may collect personal information:

• Directly from you when you place an order, subscribe to our mailing list or contact us.
• Automatically through our website, using cookies and similar technologies.
• Through service providers, including Shopify and payment providers, that help us operate our store and process orders.
• Through advertising technologies, including the Meta Pixel, which may collect information about your interactions with our website.

How We Use Personal Information

We use personal information for the following purposes:

• Order processing and delivery: To process payments, fulfil orders, arrange delivery, communicate order updates and manage refunds or other order-related issues.
• Customer service: To respond to enquiries, provide support and address feedback or complaints.
• Email marketing: To send promotional emails about Sambal Sambal products, news, offers and updates where you have consented or where otherwise permitted by law. We use Shopify Email to manage and send promotional emails. You can unsubscribe at any time using the unsubscribe link included in our emails.
• Website improvement and analytics: To understand how visitors use our website and improve its functionality, performance and shopping experience.
• Advertising: To measure the effectiveness of our advertising and understand interactions with our website through the Meta Pixel and related advertising services.
• Security and fraud prevention: To protect our business, customers and website against fraud, unauthorised activity and security threats.
• Legal and business purposes: To maintain appropriate business records, comply with applicable laws, respond to lawful requests and establish or defend legal claims where necessary.

Cookies and the Meta Pixel

Our website uses cookies and similar technologies to support website functionality and understand how visitors interact with our store.

We use the Meta Pixel, an advertising technology provided by Meta Platforms, to help measure advertising performance and understand actions taken on our website.

Depending on your interactions with our website and the settings in use, these technologies may collect information such as:

• Your IP address and browser or device information.
• Pages and products viewed.
• Actions taken on our website, such as adding products to your cart or completing a purchase.
• Information about advertising interactions and website visits.

This information may be shared with Meta for advertising measurement and related services, in accordance with the applicable settings and policies.

We configure our cookie and tracking technologies in accordance with applicable legal requirements. Where consent is required, relevant tracking technologies will only operate after the necessary consent has been obtained. You can manage available cookie preferences through our website and adjust cookie settings through your browser. Disabling certain cookies may affect some website features.

For more information, please review Meta's Privacy Policy.

How We Share Personal Information

We may share personal information with third parties where reasonably necessary to operate our business, provide our services or comply with legal obligations. These parties may include:

• Shopify: To host and operate our online store and support ecommerce services.
• Payment providers: To process payments and help prevent fraudulent transactions.
• Delivery providers: Such as Australia Post, to deliver your orders.
• Shopify Email: To manage our mailing list and send promotional emails.
• Meta Platforms: Through the Meta Pixel and related advertising services, for advertising measurement and related purposes.
• Technology and service providers: Where needed to support our website, security and business operations.
• Professional advisers and authorities: Where necessary to obtain advice, comply with the law or respond to lawful requests.

We do not sell your personal information in exchange for money. However, advertising technologies may involve sharing information with advertising platforms for purposes such as targeted advertising and measurement.

We may also disclose information in connection with a business sale, merger or restructuring, where permitted by law.

Shopify and Third-Party Services

Our online store is hosted by Shopify. Shopify and its service providers may collect, process and store personal information to operate our store, process transactions, provide security and support ecommerce functionality. We also use Shopify Email for promotional communications.

Third-party providers may handle information under their own privacy policies and terms. For more information, please review Shopify's Privacy Policy.

Overseas Storage and Disclosure

Some of our service providers may store, process or disclose personal information outside Australia. These providers may include Shopify, Meta Platforms and our payment or technology service providers.

The countries in which personal information may be handled or disclosed depend on the services used and the arrangements of those providers.

Where applicable Australian privacy laws require specific steps in relation to overseas disclosures, we will take those steps.

Data Security

We take reasonable practical steps to protect personal information against loss, misuse, interference, unauthorised access, modification or disclosure.

These measures may include using reputable service providers, limiting access to information where appropriate and relying on security features provided by our ecommerce and other business systems.

However, no method of electronic transmission or storage is completely secure, and we cannot guarantee absolute security. If you believe your personal information has been compromised, please contact us.

How Long We Keep Personal Information

We retain personal information for as long as reasonably necessary for the purposes described in this policy, subject to applicable legal and business requirements.

For example, we may retain order and transaction records for accounting and tax purposes, customer communications to resolve enquiries or complaints, and marketing preferences to manage subscriptions and honour unsubscribe requests.

When personal information is no longer required, we will take reasonable steps to delete or de-identify it where appropriate and permitted by law.

Your Privacy Choices and Requests

You can contact us to ask about the personal information we hold about you or to request that inaccurate information be corrected.

To make a request, please email hello@sambalsambal.com with details of what you would like us to do. We may ask you to verify your identity before processing a request. We will consider and respond to requests in good faith and in accordance with applicable legal requirements.

Some information may need to be retained for legal, accounting, security or record-keeping purposes even if you request its deletion.

Email marketing: You can unsubscribe from promotional emails at any time using the unsubscribe link included in the email. We will process unsubscribe requests within five working days.

Unsubscribing from promotional emails will not prevent us from sending necessary non-promotional communications, such as order confirmations, delivery updates or responses to your enquiries.

Third-Party Websites

Our website may contain links to third-party websites or services.

We are not responsible for the privacy practices or security of websites we do not operate. If you follow a third-party link, we recommend reviewing that provider's privacy policy before sharing personal information.

Complaints

If you have a concern about how we collect, use or handle your personal information, please contact us at hello@sambalsambal.com. We will review your complaint and respond within a reasonable time.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business, website, service providers or applicable legal requirements.

Any revised version will be published on our website with an updated "Last updated" date. We encourage you to review this policy periodically.

Contact Us

If you have questions about this Privacy Policy, want to make a privacy request or wish to raise a concern, please contact:

Sambal Sambal
ABN: 62 899 506 152
Email: hello@sambalsambal.com

We will use reasonable efforts to respond to your enquiry and help resolve your concern.