Orders are shipped or ready to be picked up within 3-5 working days, as we make our sambal fresh for you.

For those who prefer not to wait, feel free to purchase in store at any of our stockists.

We offer a flat rate of AUD$9.95 for standard shipping, and AUD$12.95 for express shipping. We currently only ship within Australia.

Orders above $80 qualify for free shipping.

Standard shipping times:
Within VIC: 2-4 business days
Other states: 3-6 business days

Express shipping times:
Within VIC: 1-2 business days
Other states: 1-3 business days

These are approximate times provided by our carrier Australia Post.

Please inspect your order upon reception and contact us immediately if the item is defective or damaged so that we can evaluate and fix the issue.

We can't accept returns as our sambal is classified as a perishable good.

We may accept exchanges depending on the case itself, due to the same reason above.

You are eligible for a refund if you find that the sambal has arrived defective or damaged.

To request for a refund, contact us at hello@sambalsambal.com.

We have a 30-day refund policy, which means you have 30 days after receiving your item to request a refund.

If approved, you’ll be refunded on your original payment method within 10 business days. Please keep in mind it can take some time for your bank to process the refund.

If your parcel arrives damaged, please email us a photograph, and take the damaged parcel to a post office near you. The post office is able to assess the damage, and we can claim a part of the postage fee.

If you have any other queries, contact us at hello@sambalsambal.com.

Find our list of stockists here.

Want to become a stockist? Email us here.

Keep refrigerated after opening.

Once opened, consume within ten days.